Frequently Asked Questions
Everything you need to know about your COOFANDY experience.
How do I determine the right size for my clothing?
We provide a detailed size chart on every product page. Since our designs range from slim-fit to relaxed, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a full refund or exchange.
How long does shipping take and how can I track my order?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
Are COOFANDY products machine washable?
Most of our items are machine washable; however, we recommend checking the care label inside each garment. For our suits and delicate knitwear, we suggest professional dry cleaning or hand washing to maintain fabric integrity.
Do you ship internationally?
Yes, COOFANDY ships to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.